E-Delivery is here for eligible Term and Critical Illness! Does your contract qualify?
Manulife is excited to launch the first phase of E-Delivery: the electronic delivery of insurance contracts to policyholders for eligible Family Term™, Business Term® and Critical Illness (Lifecheque®) contracts submitted via E-Application.
No more wet signatures, no more bulky contracts
Without the need for a wet signature, E-Delivery means faster and more convenient delivery of clients' contracts. Using the same e-signature technology found in the E-Application tool, when clients meet the E-Delivery criteria they can sign their contract anytime for up to 30 days. Additionally, by saving their digital contract to their personal computer within 30 days, there is no need to store paper.
Other than the new electronic format, you and your clients can rest assured that nothing about the contract is changing, including the client’s ability to decline to sign.
For the first phase of E-Delivery, contracts must meet the following eligibility criteria to qualify:
| Products | Family Term™, Business Term® and Critical Illness (Lifecheque®) submitted on or after March 26, 2018 |
| Insured age | 18-60 (16-60 for Quebec only) |
| Coverage amount | Up to $1 million for Family Term™, Business Term® in total coverage |
| Up to $1 million for Critical Illness (Lifecheque®) in total coverage | |
| Ownership | Individually-owned policies |
| Application method | E-Application |
| Payment method | Pre-authorized debit payment only on delivery |
Dual authentication for added client security
To ensure complete confidentiality, clients will be asked to authenticate themselves with both an email address AND mobile number to qualify for electronic delivery. With these measures in place, clients can feel confident about the security of their sensitive information.
New Business Notifications (NBNs) and E-Delivery
To keep you and your advisors in the loop of the client’s experience during the E-Delivery process, we have created new NBNs, specific to E-Delivery, that include copies of everything Manulife is sending your clients.
To give you time to get comfortable with the E-Delivery process, we are taking a phased approach before offering E-Delivery for all products. Look out for more communications later this year as E-Delivery becomes available for all new business products, submitted either via paper or E-Application.
E-Delivery questions and support
For more information on E-Delivery and how it works, we’ve developed the following helpful resources:
Save time and paper – use E-Delivery with your clients today!