We are focused on ensuring that our business continues to deliver the important services you and your clients need. Recognizing the importance of responding quickly in these challenging times, we continue to evolve and develop guidelines and practices to help you better serve your clients. 

Paramedical Provider Update
BMO Insurance previously announced that all paramedical exam appointments were suspended until such time that it was deemed safe to resume these services.

After a careful review of our paramedical partner’s re-opening proposals which includes outlining measures they have put in place for enhanced testing equipment, nurse attestations, provincial directives, physical distancing, disinfecting procedures including the use of Personal Protective Equipment (PPE), BMO Insurance is resuming paramedical testing with Dynacare and ExamOne.

DYNACARE
Dynacare will be conducting paramedical exams at fixed facilities until further notice.

Stay up-to-date with estimated resumption dates and fixed facility locations specific to your region and bookmark the following link.

Dynacare Paramedical Exam Resumption Plan

Any previous orders that you have placed with Dynacare on behalf of BMO Insurance have maintained their place in the queue.  Dynacare will be calling each client and will determine if they are still interested in moving ahead with an appointment.  

Dynacare has prepared a Client preparation guide and a COVID-19 Booking Procedures script to ensure clients understand their options and are fully informed when providing consent.

As you can expect there will be a back log of orders and we ask your patience as we work with Dynacare to address all your clients needs. 

EXAMONE
ExamOne did not suspend paramedical testing and BMO Insurance has confirmed with ExamOne that appointments for BMO Insurance clients can resume effective immediately.  

Refer to ExamOne’s COVID-19 statement here.

Any previous orders that you have placed with ExamOne on behalf of BMO Insurance will also be completed based on their place in their queue. 

For the status of an order on a case, please contact Dynacare or ExamOne.

All dates are subject to change and BMO Insurance will adhere to the direction received from regional, provincial and federal levels of government.

Accelerated Underwriting Update
BMO Insurance continues to offer our clients the following parameters until further notice: 

This includes:

• Tele-Interview for issue ages 18 to 50 up to and including $1,000,000 of coverage.
• Tele-Interview for issue ages 51 to 60 up to and including $300,000 of coverage.
• Issue ages 61+ will continue to follow our published age & amount requirements.

The Underwriter will determine if your client qualifies for accelerated underwriting.  Additional medical tests may be ordered depending on the information we receive.  BMO Insurance will also randomly select applications and order medical tests to validate its accelerated underwriting model.

BMO Insurance Tele-Interviews must be ordered through Dynacare.

We trust you find these guidelines and practices helpful.  We will continue to review them as often as necessary to ensure they are responsive to the situation.  On behalf of everyone at BMO Insurance, please continue to take care of yourself and thank you for your patience as we respond to these challenging times.   

Have other questions? 
Please visit bmo.com/insurance/advisor/covid-19/.