Going Digital to Make Your Clients’ Bills More Accessible

We are excited to announce on February 1st, we’re making the move to electronic billing to better serve your clients, their employees, and the environment!

·        Say goodbye to waiting for paper mail! Your clients will now be able to access their bills directly through our RBC Insurance Online Administration Portal.

·        Once they are set up, clients will receive an automatic monthly email notification advising them that their bill has been posted and is ready for viewing.

Why the switch from paper bills? 

The Online Administration Portal is a one-stop-shop that provides an enhanced user experience for Plan Administrators. With secure paperless access to account information 24/7, it is the easier, quicker, and environmentally-friendly way to for clients to view monthly bills.

Next steps 

Later this week, we will be mailing and emailing letters directly to your Plan Administrators that currently receive paper bills to inform them of this upcoming enhancements. Letters will include instructions for how to complete the Online Access Agreement Form  required to set up electronic billing.

Sample Letter 1: Plan Admin’s that are currently set up for online access, but also receive a paper bill

Sample Letter 2: Plan Admin’s that are currently set up for online access, however account has been suspended

Sample Letter 3: Plan Admin’s that are currently not set up for online access