COVID-19 Update – E-delivery for policy contracts

1.

The MGA/National Account office will receive an email informing them that the policyowner will receive a link to the policy contract and related documents via Microsoft OneDrive.  

• The MGA/National Account office email will contain a copy of the Issue Case Status Report (ICSR), policy contract and related delivery requirements. It will NOT contain the insured’s confidential medical disclosures.
• The MGA/National Account office must then forward this email to the advisor and will instruct him/her to contact the policyowner and arrange a remote policy delivery. In order to protect their clients’ private information, copies of the documents they receive should NOT be forwarded to the client.

2. 

The policyowner will receive a separate email with a link to access the policy documents along with a message that their advisor will contact them to review these documents.

• A passcode will be sent to them in a separate email and when used with the link, will give them access to their policy contract, including their medical disclosures.
• The policyowner can access these documents via the link for 45 days during which time they will be able to review and download copies.
• Policyowners will need to sign and return the delivery documents to their advisor who can then return copies to BMO Insurance via their MGA/National Account office. 

3. 

Finally, a hard copy of the policy contract will be couriered to the MGA/National Account office at a later date, for delivery to the policyowner once social distancing restrictions have been lifted.